Refund policy

Returns and consumer guarantees

Whisked's goods are covered by Australian Consumer Law guarantees. Nothing in this policy limits those rights.

If goods have a major problem, you can choose a refund or replacement, or keep them and seek compensation for their reduced value. Other reasonably foreseeable losses may also be compensable. For a minor problem, we may first provide a remedy within a reasonable time; further rights apply if it is not resolved.

Contact us about a problem

Email hello@whisked.net.au or call 0414 169 583. Please describe the problem and provide reasonable proof of purchase. Original packaging is not required for a consumer-guarantee claim.

For perishable goods, please contact us promptly so we can assess the issue and discuss safe return arrangements. This request does not impose a fixed deadline on your statutory rights.

Return costs and refunds

If a product is confirmed to have a problem covered by consumer guarantees, we reimburse reasonable return costs already paid. Keep your transport or postage receipts. Refunds are made using the original payment method unless otherwise agreed.

Change-of-mind returns

Whisked does not accept returns simply because you change your mind. This does not affect your rights under Australian Consumer Law, including remedies when goods are faulty, unsafe, not as described or otherwise fail to meet consumer guarantees. Any additional rights agreed at purchase continue to apply.

Whisked, Stall 18, Prahran Market, 163 Commercial Road, South Yarra VIC 3141.